Steven Ramirez
Steven Ramirez
CEO of Beyond the Arc, Inc. leaders in Customer Experience and Voice of the Customer. We work in financial services, media, technology, utilities, and other industries.
Digital disruption: How’s your company responding?
Are you and your company prepared to address the continuing waves of digital disruption? Whether you’re ready to lead the charge or are lagging...
Leverage Social Media Complaints To Improve Customer Experience
Today’s strategic business agenda needs to center on customer experience. A core part of that is paying close attention to customer needs and resolving...
Rules For Handling Customer Complaints To The Media
Although no company likes to deal with customer complaints to the media, most realize that doing so is vital. And the consequences of not...
CX in 2018: Top Customer Experience Predictions
Customer expectations are rapidly evolving. The pace of technology innovation is relentless. How will your business need to adapt or rethink the way you...
The New Black: Top Customer Experience Predictions for 2016
As you look ahead to 2016, it's a good time to ponder: what's the "new...