Steven Ramirez

Digital disruption: How’s your company responding?

Are you and your company prepared to address the continuing waves of digital disruption? Whether you’re ready to lead the charge or are lagging behind, digital disruption is likely to affect your business. What is digital disruption? To begin, what is digital or technology disruption?…

Leverage Social Media Complaints To Improve Customer Experience

Today’s strategic business agenda needs to center on customer experience. A core part of that is paying close attention to customer needs and resolving problems quickly – and social media plays a key role. By leveraging vast amounts of customer feedback on social networks...

Rules For Handling Customer Complaints To The Media

Although no company likes to deal with customer complaints to the media, most realize that doing so is vital. And the consequences of not taking action can go far beyond just losing a customer, it can seriously damage your ability to maintain positive sentiment...

CX in 2018: Top Customer Experience Predictions

Customer expectations are rapidly evolving. The pace of technology innovation is relentless. How will your business need to adapt or rethink the way you deliver customer experiences to stay competitive in the year ahead? Check out these CX predictions from our Beyond the Arc team...

The New Black: Top Customer Experience Predictions for 2016

As you look ahead to 2016, it's a good time to ponder: what's the "new black" for improving customer experience? The Beyond the Arc team decided to play the role of #stylespotter and...

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