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Steve DiGioia

Steve DiGioia
Steve uses his 20+ years of experience in the hospitality industry to help companies and their employees improve service, increase morale and provide the experience their customers' desire. Author of "Earn More Tips On Your Very Next Shift...Even If You're a Bad Waiter" and named an "ICMI Top 50 Customer Service Thought Leader" and a "Top Customer Service Influencer" by CCW Digital, Steve continues his original customer service, leadership and management-based writings on his popular blog.

Gain The Respect Of Your Team By Being Wrong

As a manager, supervisor or leader of a team or department, we are always right. We always make the correct decisions, we always...

5 Phrases That Should Never Be Used in the Customer Service Business

"Customer Service" is a term that too frequently is used as a catch-all for the experience received or given in today's business world. ...

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