Derek Singleton graduated from Occidental College with a degree in Urban and Environmental Policy in 2010. Shortly after graduating, Derek decided to switch gears and work in the technology field. He's currently an analyst at Software Advice where he covers technology topics and trends related to CRM and ERP. Right now, he focuses most of his efforts on covering B2B marketing topics, particularly those that have a technology bent. He is also working to build and develop a new TV website called CRM SoftwareTV that covers all things CRM.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.