Shep Hyken
Shep Hyken
Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a customer service speaker and expert, Shep works with companies who want to build loyal relationships with their customers and employees. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.
5 Top Customer Service Articles For the Week of April 8, 2013
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
Create Your 140 Character Brand Promise
What's Your Brand Promise? Recently Pizza Hut placed an advertisement to interview candidates for the position of social media manager. The catch was that...
5 Top Customer Service Articles For the Week of April 1, 2013
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
Big Data, Little Data: A Customer Experience Opportunity Waiting to Happen
The Best Companies Take Advantage of Both According to Wikipedia, Big Data is a collection of data so large and complex it becomes difficult to...
5 Top Customer Service Articles For the Week of March 25, 2013
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
Heart of Customer Service Is Respect
The Backbone of a Customer Service Culture The other day I had the privilege of watching U.S. Navy Commander Mike Abrashoff, as he delivered a...
5 Top Customer Service Articles For the Week of March 18, 2013
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
Big Candy Bar Equates to Big Customer Experience
How to Add Value I love when great hotels offer nice amenities. Some include a newspaper in the morning, complementary bottles of water, a piece...
5 Top Customer Service Articles For the Week of March 11, 2013
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
Creative Job Titles Help Create and Define Corporate Culture
What do you call your Employees? What do you call your employees… employees? Some companies have chosen to label their employees something other than employees.…
5 Top Customer Service Articles For the Week of March 4, 2013
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I...
Customer Congruency
A Customer Service Strategy to Help You Meet and Exceed Customer Expectations Customer Congruency: When what we promise and what the customer receives are thought...
5 Top Customer Service Articles For the Week of February 18, 2013
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
Purposeful Customer Service
Amazing customer service doesn't happen by accident. It happens on purpose. I recently posed the following question to a group of business owners at the...
5 Top Customer Service Articles For the Week of February 18, 2013
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
Is Your Customer Loyal to You or Your Price?
Defining Your Customer's Loyalty What would happen if you were just a little higher priced than your competitor? How would your customers react? ...
5 Top Customer Service Articles For the Week of February 11, 2013
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
A Competitive Advantage: Be Nice
A Common Sense Customer Service Tactic The other night I did a speech that was more about motivation than it was about business and customer...
5 Top Customer Service Articles For the Week of February 4, 2013
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
If Customers Can Own Our Brand, Can Also Own Our Business
True Customer Loyalty Comes From Emotional Ownership Is a customer loyalty program really a loyalty program? Does the typical customer enrolled in the program...