Shep Hyken
Shep Hyken
Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a customer service speaker and expert, Shep works with companies who want to build loyal relationships with their customers and employees. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.
5 Top Customer Service Articles For the Week of January 28, 2013
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
Firing the Customer
A strategy to keep employees motivated to deliver customer service. I just read a great article in Inc. Magazine by Steve Cody titled Five Customers...
5 Top Customer Service Articles For the Week of January 21, 2013
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
Using Games to Create a Better Customer Experience
Having Fun With the Customer and the Employee Recently I've been writing about customer experience and how some companies are engaging their customers (and their...
5 Top Customer Service Articles For the Week of January 14, 2013
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
Deliver Amazing Customer Service – This Year and Beyond
13 Customer Service Ideas to Jump-Start 2013 Every year I like to create a list that includes some of my favorite ideas, strategies and tactics...
5 Top Customer Service Articles For the Week of January 7, 2013
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
Five Customer Service Trends for 2013
Customer Service Trends As we move into the New Year I've been asked by a number of people about what to expect for customer service...
5 Top Customer Service Articles For the Week of December 31, 2012
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
What’s Your Customer Service Legend?
Recently I heard an amazing story about a customer service call that lasted almost ten hours. It has to be true. It was all...
5 Top Customer Service Articles For the Week of December 24, 2012
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
Is Customer Service the New Marketing?
Customer Service and Marketing Some companies are starting to think about customer service in terms of a marketing expense. That's a good thing. ...
5 Top Customer Service Articles For the Week of December 17, 2012
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
What Do You Want People to Think When They Hear Your Company Name
Define Your Brand What do you want to be known for? If there were one word or short phrase you wanted to be known...
5 Top Customer Service Articles For the Week of December 10, 2012
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
Core Values Key to Customer Service
Key to Customer Service Lately I've been thinking a lot about "core values." One of my clients asked me to write an article about hiring...
5 Top Customer Service Articles For the Week of December 3, 2012
Each week I read a number of customer service articles from various online resources. Here are my top five picks from last week. I...
Five Customer Service Tips to Prepare for Holiday Rush
Customer Service Tips I'm writing this the day after Thanksgiving, also known in the retail world as Black Friday. This is one of the busiest,...
5 Top Customer Service Articles For the Week of November 26, 2012
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
Laziness and Apathy are Customer Service Killers
Two Customer Service Experiences to Learn From I had two bad customer service experiences back to back that completely surprised me. Sometimes the people you...