Shep Hyken
Shep Hyken
Shep Hyken, CSP, CPAE is the Chief Amazement Officer of Shepard Presentations. As a customer service speaker and expert, Shep works with companies who want to build loyal relationships with their customers and employees. He is a hall of fame speaker (National Speakers Association) and a New York Times and Wall Street Journal best-selling author.
5 Top Customer Service Articles For the Week of June 17, 2013
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
Personalize Customer Service to Create Amazing Customer Experiences
Personalize the Customer Experience There is one thing that you can do that almost guarantees that your customer will want to come back and do...
5 Top Customer Service Articles For the Week of June 10, 2013
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
Five Customer Service Tactics to Increase Sales
It's All About Customer Engagement As you read this, you may think this article could fall under the heading of sales tactics. I respectfully...
5 Top Customer Service Articles For the Week of June 3, 2013
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
Customer Loyalty Question: Will Your Customer Evangelize You and Your Business?
Social media channels have become the norm. One of the big lessons I have taught and preached over the years is about customer loyalty. ...
5 Top Customer Service Articles For the Week of May 27, 2013
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
The Two Sides of Customer Service Training: Human and Technical
Delivering Great Customer Service Just because an employee understands what it means to deliver great customer service, doesn't mean that he or she is able...
5 Top Customer Service Articles For the Week of May 20, 2013
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
Customer Service Tool: Consistency
Consistency Isn't Part-Time It's the same every time, never changing. Day in and day out, it's always the same. Sound boring? It's not...
5 Top Customer Service Articles For the Week of May 15, 2013
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
Customer Service Tool: One to Say Yes, Two to Say No
Empower your people to come up with a solution. It's easy to say, "I'm sorry, we don't have that… We can't get it… We can't...
5 Top Customer Service Articles For the Week of May 6, 2013
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
Trust Enhances Employee and Customer Experience
Key to a Customer Service Culture In a customer service culture, trust is of the upmost importance in the customer and employee relationship. In...
5 Top Customer Service Articles For the Week of April 29, 2013
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
Operationalizing a Customer Service Culture
Start by Focusing on Employees, Not the Customer How do you turn a good idea for a corporate culture into reality? By building an employee-centric...
5 Top Customer Service Articles For the Week of April 22, 2013
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
Amazing Customer Service Gives Competitive Edge In Any Economy and Any Marketplace
Introduction to Customer Amazement Customer service gives you the competitive edge. It's that simple. If what you sell is the same as what your...
5 Top Customer Service Articles For the Week of April 15, 2013
Top Customer Service and Business Articles Each week I read a number of customer service articles from various online resources. Here are my top five...
Employee Engagement Leads to Working Harder and Caring More
Five Steps to Achieve Employee Fulfillment Aristotle said, "Pleasure in the job puts perfection in the work." This could have been the beginning of what…