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Sharon Melamed

Sharon Melamed
Sharon is an award-winning entrepreneur and Founder of Matchboard, a matching website for buyers and suppliers of customer solutions. She has worked in the US, Australia, Japan and Israel, and speaks five languages. Sharon was named Suncorp Innovator of the Year 2018, and Entrepreneur of the Year 2019 in the Women in ICT Awards. She has a double honours degree from the University of Sydney.

Top Five Use Cases for Speech Analytics

One of the most exciting developments for contact centers over the last several years has been the increasing sophistication of analytics software, allowing for...

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