Shaun Belding
Shaun Belding
Shaun Belding is CEO of The Belding Group of Companies, and is recognized as one of the leading global experts on customer service, leadership and workplace culture. He speaks extensively, and is author of 6 books, including the Amazon best-seller, The Journey to WOW - the path to outstanding customer experience and loyalty.
Awesome Customer Service in Howell, Michigan
We just spent two days in Howell, Michigan, and spent an entire morning wandering around the Tangers outlet mall. We were not expecting much in...
Mojo’s: Best Restaurant Customer Service in Bondi
We visited a number of restaurants while in Bondi Beach – the beautiful suburb of Sydney, Australia. All were good experiences, and all...
Customer Service in Bondi Beach, Sydney Australia
For the last month, we've had the opportunity to examine customer service from large to small organizations, well-oiled machines to mom-and-pop operations, high-touch to...
A Customer Service Bright Spot on The Ocean Princess
We ended our visit on board the Ocean Princess, and I would be remiss if I neglected to talk about Sandra. Sandra, originally from...
Customer Service Escapes Princess Cruise – But Not Completely
When one thinks of going on a cruise, the expectation of customer service naturally follows. This puts cruise lines under a bit of...
Customer Service in New Zealand
We had the wonderful opportunity to visit Auckland, Tauranga and Rotorua New Zealand over two days. Aside from the occasional palm tree and...
Customer Service in Samoa
Samoa is split into two parts, American Samoa and Western Samoa. They are quite different – not surprising, perhaps, because of the large...
Is there such a thing as “too much customer service?”
In two consecutive 'at sea' days between Bora Bora and Pago Pago (American Samoa), we had the opportunity to watch the Ocean Princess staff...
Customer Service Comes Naturally in French Polynesia
Bora Bora is, quite simply, breathtaking. There is no other word to describe it. It really needs to be on everyone's bucket...
Amazing Moorea Customer Service – but Princess Cruise Lines Needs Work
Today we went to Moorea, the small island 15 kilometers or so from Tahiti. We weren't able to get an excursion through Princess...
Ocean Princess Customer Service – so far so
It's been 5 years since I last ventured on to a Princess Cruise ship. Back then we found that their service really didn't meet...
Tahiti Intercontinental Hotel Customer Service
We spent the last three days in the Intercontinental hotel in Papeete. Two things struck us right away. First, Tahiti is truly...
Hawaiian Air Customer Service – nickels, dimes and blah
I was really looking forward to my first ever flight on Hawaiian Airlines. We had two long 5+ hour legs to our journey...
Air Canada Customer Service Fail at LAX Lounge
The woman behind the counter at the Air Canada Lounge in the Los Angeles airport seemed pretty nice when we first met her. ...
For customer service TSA is A-OK at LAX
TSA gets a bad rap most of the time. It is often deserved, but in the Los Angeles airport they really do create...
Live Chat for Customer Service – do it right, or don’t do it at all.
Online Chat is a growing segment in the customer service world. But like any other customer service channel, if it's not done well,...
Awesome Customer Service at Bubba Gump Shrimp Company
We took a walk down the Santa Monica pier yesterday evening, and decided to have dinner at the Bubba Gump Shrimp Company. The...
Customer Service at Bloomingdales & Nordstrom
We took a walk this evening through the newly renovated Santa Monica Place mall here in LA. It had been many years since...
Air Canada at the Ottawa Airport – One Weak Customer Service Link
We have officially begun our journey to check out customer service in nine countries over the next four weeks. We arrive at the...
Customer Service is About Being Selfless
The Belding Group did some research back in the 2000?s to try and define the common characteristics of people who seemed to just naturally...