Shaun Belding
Shaun Belding
Shaun Belding is CEO of The Belding Group of Companies, and is recognized as one of the leading global experts on customer service, leadership and workplace culture. He speaks extensively, and is author of 6 books, including the Amazon best-seller, The Journey to WOW - the path to outstanding customer experience and loyalty.
Customer Service Processes Need to be Customer Focused
Today I begin a whirlwind visit of a number of cities and countries - Kitchener/Waterloo, Los Angeles, Papeete,Bora Bora, Pago Pago, Moorea, Apia, Aukland,...
Customer Service says Yes to the Dress
My youngest daughter is getting married. Now, I know what you're all thinking: "How can somebody as young as me have children getting...
Customer Service Contrasts: Egypt Air and Air Canada
I am officially in love with Air Canada's London Heathrow team. Just a week ago, they appeared like angels at the end of...
Movenpick Cairo – Great Customer Service Response
Last Saturday, I checked into the Movenpick in Cairo's Media City. I wrote about it in this blog, and the very unfortunate first...
Customer Service at Mena House and Movenpick Cairo
A funny thing happened on my way past the pyramids… My driver accidentally dropped me off at the Mina House Hotel instead of...
Air Canada Makes The Best Of A Bad Situation
When I woke up at 3:00am Friday morning to begin my journey from Ottawa to Cairo, things were looking grim. -15C and very...