For the last month, we’ve had the opportunity to examine customer service from large to small organizations, well-oiled machines to mom-and-pop operations, high-touch to high-tech. It’s only fitting that we ended up in Bondi Beach, the famous Suburb of Sydney. Fitting, because it may have been the best customer service experience overall.
First, a little about the customer service in Sydney. I can’t say enough about the people of this great city. They are incredibly friendly and helpful. With very few exceptions we had nothing but world-class experiences. The same when we spent our last three days in iconic Bondi Beach. We were quite noticeably older than most of the people here, and conspicuously minus the requisite surfboards.
Australians are a unique, and delightful breed. They seem to focus much more on the positive side of life than most cultures. They embrace opportunities to interact and make a point to enjoy those moments that are enjoyable. They don’t mince words, yet somehow most often manage to avoid the opinionated and sometimes hurtful commentary that we too often heard in new Zealand.
The customer service we experienced reflected this. Not the almost try-too-hard approach that is often touted in North America, but instead a genuine interest in creating a positive experience..
