Robbert Bouman is the founder, executive officer and lead consultant for Escendo. This company helps fastgrowing and larger companies in The Netherlands to unleash their potential. We help our customers to design and deliver upon their customer and employee promise. We help improve their customer and employee experience.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.