Rachel Lane
Rachel Lane
Medallia
Rachel is a Solutions Principal at Medallia, specializing in Digital Transformation Strategic Consulting, Customer Experience Management Strategic Consulting and Customer Retention and Sales Improvement. For the last 10 years has worked on large scale omnichannel CX programs across major banks, telco’s and financial services, helping companies evolve their CX strategies across the organization in order to achieve success.
Video Humanizes Experience Feedback, Provides Deeper Insights Into What Customers Think and Feel
In the last few months, a sizable portion of the workforce was ordered to stay home, and the remote working tools that were once...