Home Authors Posts by Nicola Brookes

Nicola Brookes

Nicola Brookes
Corporate Communications Director at NewVoiceMedia, leading provider of cloud contact centre technology. We have customers in 116 countries, including Topcon, PhotoBox, DPD, Lumesse, Qlik and Wowcher.

5 Ways to Exceed Your Customers’ Expectations

It can be tough to meet customer expectations, let alone exceed them. But if your customers know that you will do what it takes...

The multibillion dollar cost of poor customer service [INFOGRAPHIC]

New research carried out by NewVoiceMedia, offers a compelling view of the consequences of poor customer service in the US. The results reveal that...

New Posts