Nicola Brookes
Corporate Communications Director at NewVoiceMedia, leading provider of cloud contact centre technology. We have customers in 116 countries, including Topcon, PhotoBox, DPD, Lumesse, Qlik and Wowcher.
It can be tough to meet customer expectations, let alone exceed them. But if your customers know that you will do what it takes...
New research carried out by NewVoiceMedia, offers a compelling view of the consequences of poor customer service in the US. The results reveal that...