The multibillion dollar cost of poor customer service [INFOGRAPHIC]

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New research carried out by NewVoiceMedia, offers a compelling view of the consequences of poor customer service in the US. The results reveal that an estimated $41 billion is lost by US companies each year following a bad customer experience.

Check out this infographic to discover the real impact of poor customer service.

The multibillion dollar cost of poor customer service

The multibillion dollar cost of poor customer service

Nicola Brookes
Corporate Communications Director at NewVoiceMedia, leading provider of cloud contact centre technology. We have customers in 116 countries, including Topcon, PhotoBox, DPD, Lumesse, Qlik and Wowcher.

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