Michael Richter consults with SMEs from all parts of the world on how to market and sell strategically. His has more than 3 years of experience in five continents and more than 5 countries. Richter gives internal lectures on international marketing matters, with specific focus on the individual client.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.