Gary Katz, founder and chief strategy officer of Marketing Operations Partners, is a visionary and thought leader in the emerging Marketing Operations field. Marketing Operations Partners is a firm that helps enterprises overcome dysfunction, execute strategy, build shared vision and accountability, and strengthen strategic impact in all areas of marketing. Gary is a veteran with more than twenty years of marketing and change management experience in the technology industry in corporate, agency and entrepreneurial positions.
https://clearactioncx.com/four-keys-marketing-operations-success/ What does “best practices” in Marketing Operations (MO) look like, and how do industry-leading companies operate and integrate this highly valuable function? We polled…
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.