Home Authors Posts by Matt Wilbanks

Matt Wilbanks

Matt Wilbanks
Matt Wilbanks is CEO and Co-Founder of HelpSocial,  the the #1 integration platform for customer care and social media. A customer service innovator, Matt honed his support skills at Rackspace Hosting where he solved complex customer issues via social media. During his tenure at Rackspace, Matt was an initial member of the company's social customer care team. As an early adopter of social customer care, Rackspace saw an opportunity to make the practice status quo. HelpSocial was developed out necessity to connect social customer care tools with internal customer support systems.

Will Platform As A Service Businesses Bring An End To Human Customer Service?

This past year, the media has been full of posts talking about the rise of artificial intelligence (AI), bots, next-gen automation, Internet of Things...

Will Amazon’s Connect Change How You Buy Software?

On Tuesday, Amazon Web Services announced the launch of their new contact center product, Connect. While everyone talks about how Amazon is entering yet...

New Posts