Matt Tumbleson
Matt Tumbleson
Matt Tumbleson is the CEO & founder of Teckst, a New York-based startup that's transforming customer service by directly connecting consumers with businesses via two-way text messaging. Born out of his own frustrations with dealing with phone calls plagued with never-ending hold times, Matt sought to fix the biggest and age-old customer service complaint and launched Teckst. Before launching Teckst, Matt was the first creative/marketing director of Seamless/GrubHub. He's consulted on marketing, customer care and user experience for Visa, Condé Nast, L'Oréal, and The Hartford.
Two new metrics every customer service organization needs to measure
For consumers, the benefits of texting for customer service are obvious. Whether it’s tracking a food delivery or needing to change a flight, customers...
Why The Highest Compliance should be your Baseline for Customer Service Messaging
October is National Cyber Security Awareness Month (NCSAM) and the epic Equifax breach serves as just one reminder of the frequent and rising cyber...
Is your customer service team prepared for the full scope of mobile messaging?
Last year we were telling brands to keep an eye out for trends in messaging. This year, brands are trying their best to deliver...
Five Questions: Instagram as a Customer Texting Channel
Five Questions: Instagram as a Customer Texting Channel Brands take note. Instagram is morphing beyond marketing and becoming a viable customer service channel with...