Home Authors Posts by Kent Mao

Kent Mao

Kent Mao
ComputerTalk
I'm a project manager at ComputerTalk, a contact center provider based in Toronto. I'm passionate about customer experience and technology, and how they intersect in today's digital age.

10 Ways ChatGPT Can Revolutionize Your Contact Center

Kent Mao -
Source: Pexels Are you tired of long wait times, scripted responses, and frustrated customers? Enter ChatGPT, the game-changer for the contact center industry. This AI-powered...

Contact Center Agents Should Practice These Active Listening Skills

Kent Mao -
Source: Pexels As an agent working in a busy contact center, it's important to remember to take a step back from the constant chatter and...

New Posts

MarketPlace

Featured Listings

Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.

Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.

Hooked On Customers: The Five Habits of Legendary Customer-Centric Companies
CustomerThink founder and author Bob Thompson reveals the five organizational habits of successful customer-centric businesses.

© 1998-2024 CustomerThink