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Kent Mao

Kent Mao
I'm a project manager at ComputerTalk, a contact center provider based in Toronto. I'm passionate about customer experience and technology, and how they intersect in today's digital age.

Contact Center Automation: Top Trends in 2024

Source: Pexels Contact Center teams are often the busiest departments in an organization. Customer service agents must promptly respond to customers asking various questions through...

10 Ways ChatGPT Can Revolutionize Your Contact Center

Source: Pexels Are you tired of long wait times, scripted responses, and frustrated customers? Enter ChatGPT, the game-changer for the contact center industry. This AI-powered...

Contact Center Agents Should Practice These Active Listening Skills

Source: Pexels As an agent working in a busy contact center, it's important to remember to take a step back from the constant chatter and...

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