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Kent Mao

Kent Mao
I'm a project manager at ComputerTalk, a contact center provider based in Toronto. I'm passionate about customer experience and technology, and how they intersect in today's digital age.

10 Ways ChatGPT Can Revolutionize Your Contact Center

Source: Pexels Are you tired of long wait times, scripted responses, and frustrated customers? Enter ChatGPT, the game-changer for the contact center industry. This AI-powered...

Contact Center Agents Should Practice These Active Listening Skills

Source: Pexels As an agent working in a busy contact center, it's important to remember to take a step back from the constant chatter and...

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