Jukka Hekanaho | CustomerThink

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Jukka Hekanaho, PhD

Jukka Hekanaho, PhD, is a managing partner at Be Customer Smart. He is a CX and Customer Analytics expert and consultant, helping companies to put CX into practise and to become customer smart.

Digitalization yes, but is the customer forgotten?

Jukka Hekanaho - November 9, 2016

Digitalization is perhaps the strongest current business mega trend and every major consulting house is telling you how important it is to modernize your...

New Posts

16 years later, the present — not future — of martech is here, but unevenly distributed

Scott Brinker - May 1, 2024

6 Tips to Turn Your Customers into Brand Advocates

Thomas Griffin - May 1, 2024

Decoding the Critical Components of Buyer Trust

David Dodd - May 1, 2024

Strategies for Measuring Lead Attribution to Boost Your Marketing ROI

Raja Walia - May 1, 2024

CDP Overview: How We Got Here, Where We’re Going, and What Could Get in the Way

David Raab - May 1, 2024

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