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Jukka Hekanaho

Jukka Hekanaho, PhD
Jukka Hekanaho, PhD, is a managing partner at Be Customer Smart. He is a CX and Customer Analytics expert and consultant, helping companies to put CX into practise and to become customer smart.

Digitalization yes, but is the customer forgotten?

Digitalization is perhaps the strongest current business mega trend and every major consulting house is telling you how important it is to modernize your...

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