John Tschohl
John Tschohl
John Tschohl is a customer service strategist, has been instructing and motivating employees, managers, supervisors and company CEO's for 39 years. He is a best-selling author of more than seven books on customer service, including his latest releases Achieving Excellence Through Customer Service and Empowerment: A Way of Life. He is president of The Service Quality Institute. Visit http://www.johntschohl.com/ and http://www.customer-service.com/.
High Tech, High Touch – It’s a Winning Combination
No one I know would dispute the benefits technology—specifically the computer—has had on every aspect of our lives. It has put information at our...