Jonathan has been working in Sales and Marketing for the Hospitality and IT industry over the past 5 years and is currently working with AGSalesworks (@AGSalesworks). He is focused on Social Media campaigns and Lead Generation for AG. You can connect with Jonathan on Twitter, or Linkedin
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.