Marketing and Communications professional with extensive expertise in strategic planning and program execution to meet or exceed corporate growth goals; leading marketing communications disciplines on a global basis including brand research, visual identity system development and management, public and media relations, web and online marketing, events and trade shows, lead management, database marketing, new product introduction, internal communications, field marketing and channel communications. Managed marketing communications programs and resources for small companies, mid-sized and large
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.