David Williams
David Williams
H2X is led by CEO David Williams. David has engineered successful customer experience programmes with some of the world's leading organisations including British Gas, Royal Mail, American Express, & Royal Bank of Canada. David draws on 10 years experience at BP, where he led and delivered international business transformations. A co-founder and ex-Vice Chairman of QCi,he built CMAT into the world's leading customer management benchmarking database, having successfully taken the company into the WPP group in 2001. He believes there's nothing more powerful than an experience with a purpose.
Another Groundhog Day? Is your organisation driving you and your customers insane? 5 steps Smart Organisations take to break...
In the 1993 film, Groundhog Day, Bill Murray re-lives the same day over and over again. He sees the outcome from his actions and...
Smart and Stupid Companies
I spoke late last year at the Smart Utility Conference on developing and delivering compelling experiences. Being slightly mischevious I took the "Smart" theme...