Harish Kotadia
Harish Kotadia, Ph.D.
Dr. Harish Kotadia has more than twelve years' work experience as a hands-on CRM Program and Project Manager implementing CRM and Analytics solutions for Fortune 500 clients in the US. He also has about five years' work experience as a Research Executive in Marketing Research and Consulting industry working for leading MR organizations. Dr. Harish currently lives in Dallas, Texas, USA and works as a Practice Leader, Data Analytics and Big Data at a US based Global Consulting Company. Views and opinion expressed in this blog are his own.
Tablet PCs: The Coming Revolution
K-Mart recently announced that it is selling Android powered Tablet computer with 256MB of RAM (same as iPad), 2GB of storage, SD card slot,...
Social Media: For Artists, Small Biz and Non-profit Organizations
I am writing this post on a hot Sunday afternoon in Dallas, Texas, where the temperature outside is 104 F/40 C. So as an...
Social CRM: Thinking Outside the “Call Center” Box
If one studies history of automobiles, the first cars powered by internal combustion engines running on fuel gas appeared as early as 1806. But...
SAP’s Growth Strategy: Mobile, On-Demand and Analytics
Watch SAP Co-CEO Bill McDermott detail his company’s organic growth strategy that includes focus on: Business Applications that drive industry On-Demand/Cloud computing In-memory technology Analytics,…
Cognitive Surplus and Social Business: Win-Win Strategy
Social Networking technology has made it incredibly easy and inexpensive for people to collaborate and work together irrespective of their physical location. Given the...
Social Media and future of Advertising
What is the future of advertising in Social Age? Well, we may get as many different answers as the number of Social Media gurus and...
Old Spice: The best Social CRM campaign till date
In one of my earlier posts, I defined and explained Social CRM as “the business strategy of engaging customers through Social Media with goal...
How IT Services Companies can Thrive in the Age of Cloud
After a disappointing 2009, a year in which global tech spending fell by 4.2 percent, IT Services companies are experiencing renewed demand for their...
Cognitive Surplus: Implications for Social CRM
Clay Shirky is one of the leading thinkers on the social and economic effects of Internet technologies and is well known for his...
From Search to Share: How Google can win in Social Age
Google is one of the great success stories of internet age. Given its mission to organize the world’s information and make it universally accessible...
Knowledge Management critical in Social CRM
In my previous post titled Social Media: The New Front End of CRM System, I highlighted how Social Media has empowered customers like never...
Social Media: The New Front End of CRM System
Customer Relationship Management (CRM) systems have undergone a fascinating technological transformation over the last decade, starting as client-server apps, followed by web-enabled CRM apps...
Why Social Media will drive adoption of SaaS CRM
SaaS CRM (Software as a Service) has been around for a while. Salesforce.com, one of the largest service providers in SaaS CRM space has...
CRM Paradigm Shift
Having watched the CRM (R)evolution for over a decade, I am very excited about the developments that have taken place over the last few...
5 Lessons Social CRM can Learn from CRM
I have been implementing CRM Solutions for a decade, having successfully managed many large CRM projects for Fortune 500 companies in the US with...
How IT Services Companies can prepare for Social CRM opportunity
In one of my earlier post, I highlighted the Social CRM opportunity for IT Services Companies. In this post, I want to elaborate further...
Social CRM: M&A deals indicate market consolidation. Who’s Next?
In the past few days, we have seen two major acquisitions in the Social CRM space. First, Attensity Group acquired Social Media Monitoring Leader...
Social CRM: Don’t wait for Social Media “Oil Slick”
We all know about the catastrophic “Oil Spill” in the Gulf of Mexico, off Louisiana coast. Looking at the damage to environment and business...
Social CRM: Huge opportunity for IT, BPO Companies
In my previous post titled Rise of Social CRM and how IT & BPO Companies can Profit from it, I have emphasized the importance...
Rise of Social CRM and how IT & BPO Companies can Profit from it
In my first post of this year published on January 2nd, titled 2010: Year of Social CRM, I highlighted why Social CRM is important...