Hansen is a Consultant with techno-functional expertise in Credit, Portfolio and Risk Management within the Banking and Financial Services domain; and has worked extensively in the area of Operations Management, Analytics and Customer Engagement. Disclaimer: The content described and the opinions expressed in these blogs are Hansen's and does not reflect those of his organisation.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.