Dateme Tamuno

Inspirational Nuggets and Quotes on the Customization Of Customer Experience

"To understand the man, you must first walk a mile in his moccasin."- North American Indian Proverb "Spend a lot of time talking to customers face to face. You'd be amazed how many companies don't listen to their customers."-Ross Perot "It helps a ton when…

Gratitude investment: is your brand appreciating or depreciating in value?

William Arthur Ward, once said, "Feeling gratitude and not expressing it, is like wrapping a present and not giving it." The essence of gratitude or the act of being thankful to customers within the business climate, largely impacts upon the brand perception and value....

A clueless announcement from southern railway sends every customer north.

Southern are sorry to announce a thirteen minutes delay to London Bridge, due to an unidentified reason currently under investigation.' Passengers were left bemused and laughed in disgust when the above announcement went on at the train station. Forrester carried out a study earlier this...

Great Customer Experience: A Product of Nature or Nurture?

Attempting to understand the human behaviour and trait has informed one of the greatest debates of all times- nature vs. nurture. Nature looks at an individual's innate qualities (i.e. nativism and genes) while nurture focuses on personal experiences (i.e. environmental and external influence). We...

How Corner Point is Becoming One of the Most Important Angles on the Customer...

HOW CORNER POINT IS BECOMING ONE OF THE MOST IMPORTANT ANGLES ON THE CUSTOMER JOURNEY MAP In the world of animation, the motion editor is very instrumental in determining the shape of the individual properties that make up the frame between images. These frames...

Managing the customer’s perceived waiting time- Part 2

An array of studies carried out reveals that individuals and businesses have about a seven seconds timeframe to make a first impression. Researchers at the New York University further buttressed this point as they came to a conclusion that people make eleven major decisions...

Managing the customer’s perceived waiting time- Part 1

Waiting in line or queuing is a social and business phenomenon that occurs in everyday life and could be prominently found in a post office, grocery shops, airports, mobile phone shops or high street retail shops. Queuing as expressed by Moon and Fishbash...

When Granules become Grand- Customer Experience

In Solar Physics, granules are understood to be visible structures in the photosphere of the sun, where hot gases rise and give off light and heat. Now to a non-physicist like me, this sounds very confusing and I am rhetorically quizzing within myself- what...

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