Inspirational Nuggets and Quotes on the Customization Of Customer Experience


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“To understand the man, you must first walk a mile in his moccasin.”- North American Indian Proverb

“Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.”-Ross Perot

“It helps a ton when you learn people’s names and don’t butcher them when trying to pronounce them.”-Jerry Yang

“The more you engage with customers the clearer things become and the easier it is to determine what you should be doing.”-John Russell, President, Harley Davidson

“You’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied.”-Jerry Fritz

“Know what your customers want most and what your company does best. Focus on where those two meet.”-Kevin Stirtz

“The most important adage and the only adage is, the customer comes first, whatever the business, the customer comes first.”-Kerry Stokes

“It starts with respect. If you respect the customer as a human being, and truly honor their right to be treated fairly and honestly, everything else is much easier.”- Unknown

“The customer’s perception is your reality.”-Kate Zabriskie

“In a tailor-made service, you fit the cloth according to the size and taste of the customer; not just the taste and strength of the designer.”- Dateme Tamuno

“A tailor-made service to a customer is more personal, genuine and natural; fits to size like a bespoke suit.”- Dateme Tamuno

“In personalisation of customer experience, the customer is the driver, the company is the passenger and the vehicle is the product/service. If you ever swap roles, you need a big L (Learner sign), and every car around need to keep their distance.”- Dateme Tamuno

“Mirrors are like ice, they melt when the company decides to view and admire her image through them rather than that of the customer.”- Dateme Tamuno

“You could use ink to duplicate or replicate an invoice but it takes a kindle of interest to differentiate the experience per customer.” – Dateme Tamuno.


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