Gary is the Executive VP, Client Services at Empathica where he is involved in solving business challenges with research and technology solutions. For over 15 years, Gary led worldwide and domestic research projects to assist with program development, implementation and follow-up with clients in the retail industry. To read more of Gary's posts on RetailWire, please click here.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.