Fretty Francis

Customer Feedback: More Important Now Than Ever!

It’s 2019 and the consumer truly is king. In this age of social media, consumers are more knowledgeable and opinionated. They are more vocal....

How to Improve eCommerce Customer Experience?

The disruptive nature of eCommerce is undeniable. Today, more people are buying services and products online than from the local brick-and-motor retail stores because...

How Your CRM Helps You Align Your Sales & Marketing Strategy

Every business wants to increase sales volumes. To achieve that businesses need to not only actively look for new customers but to retain the...

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