Doug Fleener
Doug Fleener
As the former director of retail for Bose Corporation and an independent retailer himself, Doug has the unique experience and ability to help companies of all sizes. Doug is a retail and customer experience consultant, keynote speaker and a recognized expert worldwide.
Don’t short the love
I encourage everyone, whether or not you sell traditional Valentine's Day gifts, to do something fun and unique over the next two days. The...
Two games to improve your sales
1. Increase your ADS with a winning hand Here's a fun way to focus on improving your staff's average sale. This game can be...
How to be even more attractive
If you want to be more successful, you have to be even more attractive. You're probably thinking, "That's easy for him to say!" Okay,...
Leadership, store standards, and creating success
The difference between meeting, exceeding, or falling short of goal often comes down to one thing - leadership. We see it all the time. Most...
Your 2013 leadership priorities
Just as a healthy business needs to conduct a regular inventory, leaders need to do the same with their own leadership behaviors and actions....
Post-season success
For the next two weeks, customers will descend on your store armed with gift cards, cash, and a strong desire to buy for their...
It’s your time to ROCK!
The discounters, chains, and department stores have Black Friday weekend. Online retailers have Cyber Monday and just had Free Shipping Day. But this is your...
Twelve on the 12th to be up 12% or more
Happy 12-12-12. One thing I know: We won't see another day with three matching numbers in the date for another 84 years. ...
The early days of Christmas: All dressed up and nowhere to go
The week or two after Black Friday are always interesting. It's like being all dressed up with nowhere to go. You're ready for the...
To be
To be an effective retail leader you must be able to juggle any number of things at once. To be an effective retail leader...
Run a more engaging and productive Take Five meeting
With the holidays approaching, this is a good time to review how to have a productive Take Five meeting, one that has a direct...
Things that scare me
It being Halloween, I got to thinking about the different things that scare me: * How soft business has been for some retailers over the...
Are you interesting enough?
There are things I do well, and some not so well, as the parent of two teenage girls. I'm okay when it comes to helping...
Seven tips for hiring an extraordinary seasonal staff
Hopefully you're well on your way to assembling your holiday team, but if you haven't finished I've got some ideas and thoughts for you. 1....
Driving change forward, back, or not at all
Over the last month I've had a variety of experiences with clients around change within their organization. What's interesting is that each one of...
A London shopping excursion
On a recent trip to South Africa to work with a client, I had a 13-hour layover before continuing on to Johannesburg. After a...
Hire the person, not the resume
If you're like me, you have made some terrific hiring decisions. A number of people I hired went on to be excellent...
The participative leader
A couple weeks ago the Daily Retail Quote was, "True leadership comes not from position but from participation and effectiveness." Some of the best...
How contagious are you?
Both optimists and pessimists are almost always right. I've also come to learn that they're also carriers of their optimism or pessimism. ...
Musings on information and application, just looking, and more
Share or do? One of my favorite sayings is, "Information without application has little value." Most retailers are really good at sharing information. There are...