Home Authors Posts by Dvir Hoffman

Dvir Hoffman

Dvir Hoffman
Dvir is the Chief Executive Officer at CommBox; prior to this, Dvir was the Chief Product Officer for two years. In this time Dvir has overseen the integration of generative AI and developed a product that looks to the future of customer service trends. Now, with particular interest in innovation and automation, Dvir works to challenge traditional friction points and rethink how to approach customer relations.

Knowledge management in customer service – how AI changes everything

Put yourself in the shoes of a service agent: whenever a customer reaches out, you want to ensure you have everything you need to...

New Posts