Lisa Kant
Lisa Kant
Currently Senior Vice President of Product Marketing at Zendesk, Lisa Kant is a storyteller and product marketer who has been working in the tech space for more than a decade. Prior to joining Zendesk, Lisa ran product marketing for ThoughtSpot, the leader in search-driven analytics and spent several years in product marketing for the Salesforce Platform. Lisa holds an MBA from the University of Chicago and a BA from Yale University.
The Future of AI-powered CX: Shaping Customer Behavior and Redefining Expectations
As we step into an era dominated by AI, the landscape of customer experience (CX) is undergoing a seismic shift. Artificial Intelligence isn't just...
Better Together: The Working Relationship Between AI Agents and Human Expertise
Generative AI is rapidly evolving, with large language models (LLMs) communicating and tackling tasks in powerful ways. For the customer service industry, companies are...
CX Trends 2024: A New Era of AI and CX Reimagination
The findings of the Zendesk annual Customer Experience (CX) Trends Report signal a rapid transition towards intelligent CX and an undeniable transformation of the...