Steve Davies

5 Messaging and CX Trend Predictions for 2021

Preparing to write the article for Conversocial, I imagined making a set of predictions for 2021 would feel a little bit like a sportswriter ahead of the new football season (or NFL/Baseball/Cricket/Quidditch) trying to make grand claims about how it will all unfold -...

Retailers, Are You Ready For A Digital Christmas?

Retailers are gearing up for a digital Christmas in 2020 – Santa’s emailing Amazon vouchers and turkeys are getting postmarked as we speak. That’s not to say we wish for anyone's plans to be affected, but with the Scottish government warning its citizens to...

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