David is an experienced management and technology consultant specialising in major customer-centred programs of change with a speciality in contact centre transformation and design. He leads our Contact Centre services practice. David has led numerous initiatives that have delivered significant improvements to his client's business results.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.