Darima Fotheringham is a Thought Leadership Program Manager at Center for Services Leadership (CSL), W.P. Carey School of Business, ASU. She manages and contributes to CSL blog that discusses topics in service research and practice and features posts from academic and business contributors.
https://centerforservicesleadership.files.wordpress.com/2016/07/serviceexcellenceinterview.mp3 Podcast Transcript This podcast is brought to you by the Center for Services Leadership, a groundbreaking research center in the W.P Carey School of…
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