First working for a Fortune 500 company in fast moving consumer goods, my career progressed from selling capital equipment, financial services to internet services, with a wide management experience in both telephone and field sales, training and development of sales people. My forty years of practical experience of selling and the ability to empathize with sales people and establish immediate rapport and credibility as a trainer, NLP Master Practitioner I have trained and consulted with over 1,000 companies since the formation of salesxcellence
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.