Christina Luttrell
How to Meet Consumer Demand for Secure and Convenient, Digital Experiences
With a flood of digital adoption in recent years, businesses face unrelenting pressure to deliver onboarding experiences that build trust. The recently published fifth annual Consumer Digital Identity Study examines how consumers view the threat of fraud, their expectations regarding privacy, and what can be...
5 Best Practices for Effective Digital Identity Verification While Delivering a Seamless Customer Experience
Attacks on the financial sector have increased steadily for two decades, and the volume of reported attempts surged during the pandemic. This was especially evident as fintech lenders provided rapid dispersal of government loans to small businesses. Fintech firms were nearly five times more...
How Fintechs Can Protect Customers’ Data Privacy During Onboarding
Approximately 149 million Americans don’t think companies do enough to safeguard their information. Overcoming this consumer skepticism with a secure and consent-based data collection policy will be instrumental for fintechs when onboarding new and repeat customers. Below are three key takeaways for what fintechs need...
The Complexities of Building Customer Loyalty Amid Pandemic-Induced Surges in Fraud
With COVID-19 came unexpected changes to consumer behavior as millions of Americans, many for the first time, migrated to digital services. According to recent research by IDology, 93 million Americans signed up for online services that were once carried out in person. This astounding...
Black Swan? The COVID-19 Effect on Identity, Fraud and Customer Onboarding
If you’re unfamiliar with the term “black swan,” it’s defined by Investopedia as an extremely rare event with severe consequences. While there is some debate as to whether our current pandemic is a black swan, the massive upheaval in global human behavior, business practices...
New Report: Annual Consumer Digital Identity Study Reveals Key Trends and Consumer Expectations as...
Our team recently shared the results of our Annual Consumer Digital Identity Study. For the third year in a row, we’ve surveyed a panel of 1,500 consumers representative of the U.S. population to gather data on the state of fraud, trust and account opening....
Identity Verification and Fraud Prevention in 2020: Closing the Trust Gap
As we enter the third decade of the 21st century, it’s becoming increasingly apparent that fraud and identity theft are not going anywhere. Fraudsters adapt their techniques and shift their focus as quickly as the good guys can develop new technology, and a thriving...
New Study: Customer Service Focused Businesses Must Prioritize Mobile, Frictionless CX & Protecting Customer...
The widespread adoption of mobile has changed the way consumers interact with and perceive the world. It’s also impacted consumer expectations, raising the bar on customer experience and holding businesses accountable to deliver. For businesses, this presents both challenges and opportunities, particularly around identity...
Annual Fraud Report Shows Friction in the Customer Experience is the New #1 Fraud...
While fraud prevention may seem like something that happens behind the scenes, a recent report states it can have a serious and rising impact on the customer experience. The Sixth Annual Fraud Report by IDology details trends in fraud prevention and sheds light on the...