Christina Luttrell

Identity Verification and Fraud Prevention in 2020: Closing the Trust Gap

As we enter the third decade of the 21st century, it’s becoming increasingly apparent that fraud and identity theft are not going anywhere. Fraudsters adapt their techniques and shift their focus as quickly as the good guys can develop new technology, and a thriving...

New Study: Customer Service Focused Businesses Must Prioritize Mobile, Frictionless CX & Protecting Customer...

The widespread adoption of mobile has changed the way consumers interact with and perceive the world. It’s also impacted consumer expectations, raising the bar on customer experience and holding businesses accountable to deliver. For businesses, this presents both challenges and opportunities, particularly around identity...

Annual Fraud Report Shows Friction in the Customer Experience is the New #1 Fraud...

While fraud prevention may seem like something that happens behind the scenes, a recent report states it can have a serious and rising impact on the customer experience. The Sixth Annual Fraud Report by IDology details trends in fraud prevention and sheds light on the...

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