Your Customer Service Coach, Bill Packard was born in Camden, ME. and has lived in mid-coast Maine all his life, so far. Bill has combined starting four businesses from scratch, almost ten years as a manager in corporate America, and over fifty years as a Customer into a business to assist microbusinesses to retain a strong Customer base and add new Customers in affordable ways. BPackard.com offers down to earth, common sense strategies to help entrepreneurs get a handle on their business and gain the freedom they deserve and work so hard for.
Leader's Guide to Contact Center Excellence
Plan smarter with this ultimate guide to contact center management and technology. Learn how to reduce agent turnover, win talent, and tap into emerging tech trends. Don't miss: 6 talent and ops strategies.
Customer Success: The North Star for CX Leaders
CustomerThink research finds just 25% of Customer Experience (CX) initiatives can show business value. Explore how Customer Success can be used as a "North Star" to create value for your customers and improve CX ROI.