Bill Packard
Bill Packard
Your Customer Service Coach, Bill Packard was born in Camden, ME. and has lived in mid-coast Maine all his life, so far. Bill has combined starting four businesses from scratch, almost ten years as a manager in corporate America, and over fifty years as a Customer into a business to assist microbusinesses to retain a strong Customer base and add new Customers in affordable ways. BPackard.com offers down to earth, common sense strategies to help entrepreneurs get a handle on their business and gain the freedom they deserve and work so hard for.
Car Sales
One industry that seems to me needs to better understand "THINK LIKE A CUSTOMER" is the auto dealer industry. I think my...
Do What You Say You’ll Do.
Here's a sure fire tip if you're thinking about starting a business or just getting going and want to be successful. If you're...
Want vs Need
There is a huge difference between want and need when it comes to Customers. Trying to fill a need is useless unless you...
Little Things
Success in business is defined by the little things. I always share with clients that they are the ones that define their success,...
Meetings?
I know a small business owner that has monthly meetings with his employees, which is a good thing. Usually such meetings involve policy...