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Ben Congleton

Ben Congleton
Ben Congleton is the CEO and co-founder of Olark, a leading live chat and messaging company.

The Conversational Commerce Bill of Rights

There probably isn't a more buzzy buzzword out there today than "Conversational Commerce." Okay, maybe Pokemon Go, but after that, definitely conversational commerce. The...

Poor Customer Experience will kill your company. Build an immune system.

As a YC Alumni I read a lot of Hackernews. Two headlines stuck out to me: Flightcar and Moveloot, both YC alumni, recently ceased...

The 12 Ways Every Customer Buys

Who needs a MBA? Let me give you a crash course on the three most popular buying processes that have stood the test of...

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