Bidisha Gupta

How Can Contact Tracing Call Centers Aid The Healthcare Industry In The Battle Against...

With the COVID-19 pandemic showing no signs of slowing down and its vaccine still underway, controlling the pandemic is the only way authorities and health organizations can prevent further infection and death. Public health experts are relying on a tried...

How To Transition From On-Premise Call Center To Work-At-Home Setup

COVID-19 pandemic has left the world and its economy partially injured with lockdowns and stay-at-home orders. While these are necessary measures to stop spreading the disease, call centers and customer service providers have been pushed to their limits to provide uninterrupted...

4 Hidden Issues Ruining Customer Service for Most Businesses

A number of businesses these days talk about offering unparalleled customer service. But let’s be honest, how many of them have actually achieved it? The number might as well be counted on fingers. Now, the question remains – why is that so? No...
Unified Communications

7 Ways Unified Communications Can Improve Customer Service in Contact Centers

Unified communications refer to the successful convergence of all communications media, techniques and devices into just one interconnected entity. It has the power to break down all walls to communication within an organization. When utilized in the contact center, unified communication...

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