Bidisha Gupta
Bidisha Gupta
Bidisha Gupta is a blogger who loves to write about business, social media, and recent events. When not working, she can be found chilling out with friends at the finest eateries.
The Omnichannel Customer Experience in the Home Improvement Retail Industry
In today's digital age, the retail industry has undergone significant transformations, driven largely by the rise of e-commerce and consumers' evolving expectations. Traditionally dominated...
How Can Contact Tracing Call Centers Aid The Healthcare Industry In The Battle Against COVID-19?
With the COVID-19 pandemic showing no signs of slowing down and its vaccine still underway, controlling the pandemic is the only way...
How To Transition From On-Premise Call Center To Work-At-Home Setup
COVID-19 pandemic has left the world and its economy partially injured with lockdowns and stay-at-home orders. While these are necessary measures to stop...
4 Hidden Issues Ruining Customer Service for Most Businesses
A number of businesses these days talk about offering unparalleled customer service. But let’s be honest, how many of them have actually...
7 Ways Unified Communications Can Improve Customer Service in Contact Centers
Unified communications refer to the successful convergence of all communications media, techniques and devices into just one interconnected entity. It has the...