Alexander Shum

Getting SMART with Your Sales Goals

Achieve Results by Setting the Right Sales Goals Sales is all about achieving results, but how are you going to get there? Reaching a destination requires directions, and achieving results requires goal-setting. After all, how can you track your progress or celebrate success if you...

How Intrinsic Employee Motivation Will Help You Build Your Dream Team

Photo courtesy of Unsplash It doesn’t matter how great your product or service is. Without a driven team behind it, you will not succeed. And times are tough for companies looking to hire. Competition is high for finding and retaining those star employees that will...

Why Employee Motivation Matters

And How To Deal With The Apathetic Employee Image courtesy of UnSplash.com Customer service is at the center of every business, whether it is B2B or B2C, brick and mortar or e-commerce. So why are so many companies neglecting customer care and failing to provide…

Why You Need to Give Your Employees More Power

Decentralized decision-making processes will help improve customer experience (Part 3 of 4) . Photo courtesy of Pixabay This post is the third installment of a series in which I aim to address some of the causes contributing to the miserable customer service that many of…

What You Need to Know to Take Your Customer Service to the Next Level

How Educating Your Employees Leads to Happy Customers Image Courtesy of Pixabay Customer experience should be at the center of any business, regardless of industry. Unfortunately, in my experience this typically is not the case . Frustrations in my regular dealings with salespeople, be it…

“Let me talk to my manager…”

(or let your employees be professionals) Part 1 of 4 Photo by Clem Onojeghuo on Unsplash People, we have a problem. Worldwide, customer service sucks. And this isn’t just about shopping in a store, it’s with enterprise sales as well. Salespeople high and low can’t…

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