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Alain Mowad

Alain Mowad
Alain Mowad is a senior director, product management at Echopass Corporation. For more information, visit www.echopass.com; LinkedIn: http://www.linkedin.com/company/echopass; Twitter: https://twitter.com/echopasscorp; Facebook: https://www.facebook.com/EchopassCorp; and YouTube: http://www.youtube.com/user/echopasscorp.

Increase Your Contact Center ROI with Great Customer Service

When guests enter your home, the goal is to make them feel comfortable enough to stay—so that the next time they come, they feel...

Amplify the Customer Experience with Personalization

Say an individual interacts with five to 10 separate companies over the course of a business day. This could start with a call to...

The Evolution of the Customer Experience

Imagine this scenario: Mary has had a hard day. She picks up the phone and dials into your call center, ready for an argument....

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