Adrian Swinscoe
Adrian Swinscoe
Adrian Swinscoe brings over 25 years experience to focusing on helping companies large and small develop and implement customer focused, sustainable growth strategies.
The power of social recognition in employee engagement – Interview with Ketti Salemme of TINYpulse
Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Ketti Salemme, Senior Communications Manager at TINYpulse, an…
Insights from inside some of the world’s highest performing organisations – Interview with Brian MacNeice
Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Brian MacNeice, Managing Director, Kotinos Partners & Co-Author…
The future is arriving now. Are you ready? – Interview with Anthony Abbatiello of Deloitte
Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Anthony Abbatiello, principal, Deloitte Consulting LLP and global…
Building a culture of good engages customers, employees and drives business results – Interview with Ryan McCarty and Scott...
Audio Playerhttps://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/ScottMooreheadRyanMcCartyCultureOfGood200217.mp300:0000:0000:00Use Up/Down Arrow keys to increase or decrease volume.Podcast: Play in new window | DownloadSubscribe: iTunes | Android | RSS Today’s interview is with...
How to make phone conversations with customers better
Despite the introduction of all sorts of new technology, a myriad of new channels and a host of self-service options, when things go wrong,...
Creating a customer obsessed culture and going from NPS -4 to +80 – Interview with Amy Downs of Lifesize
Audio Playerhttps://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/AmyDownsLifesize030217.mp300:0000:0000:00Use Up/Down Arrow keys to increase or decrease volume.Podcast: Play in new window | DownloadSubscribe: iTunes | Android | RSS Today’s interview is with...
Do you really want to create a frictionless customer experience?
One of the items rising up the customer experience agenda at the moment is the objective of creating a frictionless experience. Now, I’m a fan...
Non-obvious trends and what they mean for customer experience – Interview with Rohit Bhargava
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/RohitBhargavaNonObvious270117.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Rohit Bhargava, who is a trend curator,…
Beware cultural differences when aiming to deliver a great cross-border customer experience
It’s often the smallest of things that make the difference between whether a business is a success or failure. And, nowhere is this more true...
Using AI and EQ to build emotional connections with customers at scale – Interview with Joshua Feast of Cogito
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/JoshFeastCogitoCorp230117.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Joshua Feast, who is the co-founder and…
The implosion of trust and what to do about it
For the last 17 years, Edelman, a global communications marketing firm, has published it’s Trust Barometer, an annual survey of more than 33,000 respondents...
Co-creation, innovation and when you should get your customers involved – Interview with Prof. Jan van den Ende
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/ProfJanvandenEndeRSM200117.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Professor Jan van den Ende, who is…
How middle managers can boost employee engagement and customer experience
It’s pretty well understood that having a high level of employee engagement fuels better levels of service, a more engaging customer experience and better...
Behavioural insights and what is really going on in the minds of your customers – Interview with Dr. Simon...
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/DrSimonMooreInnovationBubble200117.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Dr. Simon Moore (BSc, PhD, CPsychol), a…
How the customer experience vision gap is holding many organisations back
In a world that is moving faster and faster and where it seems like we have less and less time to think, there is...
The connection between Comic-Con, Escape The Room and world-class customer service – Interview with Liz Graham of Wayfair
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/LizGrahamWayfair160117.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Liz Graham , who is Vice President…
3 customer groups that are being overlooked in the customer experience whirlwind
Over the last year, I’ve noticed a number of different groups of customers that don’t seem to be getting a lot of attention. Here...
Fostering a listening culture is the best way to deliver better customer and employee outcomes – Interview with Rob...
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/RobPaceHundredX090117.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Rob Pace, the founder and CEO of…
Many brands are losing touch with crucial ‘moments of truth’ – Interview with PV Kannan of [24]7
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/PVKannan247_091216.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with PV Kannan, the co-founder and CEO of…
Most organisations are ignoring the behavioural element of customer experience – Interview with Morris Pentel
https://media.blubrry.com/adrianswinscoe/p/s3-eu-west-1.amazonaws.com/blogpodcasts/MorrisPentelCXFO051216.mp3 Podcast: Play in new window | Download Subscribe: iTunes | Android | RSS Today’s interview is with Morris Pentel, who is the Chairman &…