Announcing the International Service Excellence Award Winners 2009


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Organizations and individuals are recognized for their commitment to service
excellence with the 2009 International Service Excellence Awards

Chicago, Illinois (MMD Newswire) November 20, 2009 — In recognition of
being leading service providers globally, organizations and individuals were
awarded with an International Service Excellence Award.

The Customer Service Institute of America (CSIA) is the body delegated by
International Council of Customer Service Organizations (ICCSO) to manage
the 2009 International Service Excellence Awards. These awards are the
world’s peak customer service awards with leading customer service
organizations and individuals around the globe being nominated in a variety
in categories to recognize their commitment to customer service excellence.
These awards are sought after by government, not-for-profit and for-profit
organizations of all sizes and across all industries globally.

Christine Churchill, Executive Director, Customer Service Institute of
America was extremely impressed and overwhelmed by the quality of this
year’s entrants; _The current economic environment is challenging
organizations and individuals across the globe. This is really a time when
organizations are able to demonstrate not only their resiliency but, their
ability to accept a challenge and innovate through uncertainty.’

_Certainly there were many customer service stars that were visible this
year’ says Brett Whitford, Secretary-General, International Council of
Customer Service Organizations. _Our judges were exposed to some exceptional
approaches to creating outstanding customer experiences and are always
pleased to see the customer service profession receive the attention and
accolades it deserves for contributing to the customer experience as well as
an organization’s bottom line. This year’s award winners have demonstrated
that they are leaders in customer service and are worthy of our top awards.’

Judging Criteria
The judging criteria for the International Service Excellence Awards is
based on the rigorous International Customer Service Standard (ICSS), which
provides a comprehensive and practical framework to assist organizations
deliver consistently high levels of service.
Organizations applying in each of the award categories are asked to
demonstrate the following to the Award judges:
1. An approach to each of the attributes outlined in the International
Customer Service Standard 2. The breadth and depth of the deployment of each
approach 3. Results flowing from the approach and deployment 4. The level of
customer involvement in the strategic decision making of the organization 5.
Evidence of continuous review and improvement against the ICSS criteria The
Judging Committee consists of representative senior business and public
sector individuals actively involved in the customer service profession.

2009 International Service Excellence Award Winners:

Company Awards:

Large Business (over 4000 employees)
Kelly Services

Division of a Large Business
(Hospitality and Tourism) – Hong Kong Disneyland (Business to Consumer and
Business to Business)- FedEx Customer Information Services

Contact Center
Cvent Client Services

Medium Business (501-3999 employees)

Small Business (less than 500 employees) AppRiver AND Citynet

Customer Charter
ICICI Prudential Life Insurance Inc.

Individual Awards:

Customer Service Manager
Nigel Badminton, Hotel Manager, The New York Palace

Customer Service Professional
William Payne, Customer Service Associate, Enterprise Rent-A-Car

Customer Service Leader
Priya Nayak, Vice President, ICICI Prudential Life Insurance Inc.

Chief Customer Officer
Martin Daley, Head of Guest Services, Virgin Blue

Customer Service Contact Center Manager
Pati Crowley, Director of Customer Experience, Bath & Body Works

Customer Service Executive
Michael Biondo, VP Customer Operations, Thumbplay

If you would like to nominate your organization or a colleague for an
International Service Excellence Award please contact us at the number below
or the email associated with this media release.

About Customer Service Institute of America:
The Customer Service Institute of America (CSIA) is to be the professional
body of choice for customer service leaders across the US. The Institute has
the exclusive North American rights to distribute the International Customer
Service Standard (ICSS) and certify Organizations against the Standard.

Christine Churchill, Executive Director
Customer Service Institute of America


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