American Insurance Company Chooses Iontas to Improve Transaction Efficiency


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Iontas Process Focus software chosen to analyze and manage back office
transactions and ensure best practices

AUSTIN, TX and LETTERKENNY, IRELAND – September 21st, 2009 – Iontas, a
global provider of business process optimization software, announced today
that a large U.S. insurance company operating in 30 states has purchased its
Process Focus software. The company is deploying Iontas Process Focus to
analyze and manage transactions in the back office and provide guidance to
employees on best practice for individual transaction types.

“With the recent wave of natural disasters in the U.S., insurance companies
are working double-time to service their customers while trying to meet
shareholders expectations,” said Steve Williams, vice president of Sales for
Iontas. “Our Client is using Iontas Process Focus to analyze and manage the
processing of repetitive back office transactions, discover best practices
to achieve greater effectiveness, and automatically educate employees in
real time on how to adhere to these practices. This is a very practical
investment that will not only improve the company’s back office procedures
and ensure process compliance; it will also significantly improve the

Iontas’ Focus software suite gives companies the unique ability to
understand exactly how employees use their various software applications to
do their day-to-day jobs so they can improve business processes and resource
allocation. One of four modules comprising the Focus software suite, Iontas
Process Focus recognizes and captures data on entire business processes,
which may span multiple software applications and steps.

About Iontas
Installed on over 500,000 PCs worldwide, Iontas’ Focus suite enables contact
centers, back offices and enterprises to see and control precisely how
software applications are used to implement business processes. With facts
in hand, managers can make informed decisions about how to improve their
company’s business processes and software tools. Founded in 2000, Iontas is
headquartered in Austin, Texas and Letterkenny, Ireland. More information is
located at


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