Altitude Workout ’08 Gathers Top Contact Center Experts to Draw Industry’s Technological Roadmap


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18 and 19 September, Hasselt, Belgium: Altitude Software User Group Conference

Brussels, Belgium, 27 August 2008 – Altitude Software, a global leader in contact center solutions, hosts its third Central Europe User Group Conference in Hasselt, Belgium on 18 and 19 September. The annual event is a well-established rendezvous for contact center opinion leaders and CRM trendsetters.

Altitude Workout’08 is a European forum where best practices are shared, Altitude Software’s products are studied and peers network. After a first day of conferences, the Altitude Workout’08 will close on September 19th with the third edition of the Altitude Open Golf tournament. Altitude Software’s CEO, Mr. Gastão Taveira, will outline the future strategy of the company at the event.

“The Altitude Workout has become a forum of renown to discuss future trends on the contact center and CRM market”, states Laurent Detournay, General Manager Altitude Software Benelux and Central Europe. “Altitude Software has a proud tradition of in-depth discussions with customers, partners and leading market players. This forum helps us align our solutions with existing market needs and to deliver on contact centers’ future business needs.”

The Altitude Workout’08 agenda is a well-balanced mix of keynotes, business information and product previews (road map and new features) as well as sessions, workshops and networking opportunities.

Some of the guest speakers and keynotes are:
-David Azoulay, Cytal: Case Studies on the Belgian Market
-Isabella Nameche, N-Allo: “A European standard for the contact center industry”
-Nikola Korac, Algotech (Serbia): “Case Raffeisen Bank”
-David Gybels, The House Of Contact Center: “How to Measure and Manage a Contact Center Maturity?”

Altitude Software operates from its Brussels office in the Benelux countries and Central Europe. In Belgium, Dexia Insurance Bank, Sitel, Transcom, Portima and Ikea are amongst Altitude Software’s clients. In the Netherlands, Sitel, Transcom, Aon, Allianz and Alert Services are references. Altitude Software also is a successful player on the Central European and Eastern European market, with a large client portfolio in Poland, Hungary, Serbia, Bulgaria, Germany and Switzerland.

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