Altitude Software Achieves Strong Growth in Contact Center Agent Shipments Worldwide


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29% Increase in Shipments Shows Altitude’s Momentum within Vendors “Top Ten” in Key Markets, According to Leading Industry Analyst Firm Research

Lisbon, Portugal, September 9, 2008 – Altitude Software, a global leader in contact center solutions, has registered an approximately 29% increase in agent shipments worldwide, and was one of the three top 10 manufacturers to register a double-digit growth in year-over-year increases in total agent shipments in 2007, according to the Gartner Dataquest report “Market Share: Contact Centers, Worldwide, 2007” by Drew Kraus, June 2008.

“We believe our outstanding growth rate around the world, including great performances in some of the fastest growing regions, is a direct result of how we have managed to expand our global footprint on the back of the value, resilience and innovation of our solutions. It also reflects investment in a strong local presence in key markets, and in our worldwide partner network business success.” stated Gastão Taveira, Altitude Software’s CEO.

On a regional basis, Altitude Software has experienced a 115% increase in shipments in 2007 and it now holds a top five market share position in Latin America. In EMEA, a 19% increase has placed Altitude Software firmly in the top 10 manufacturers by market share. Notwithstanding being a relative newcomer to the Asia Pacific market, in 2007 Altitude Software registered an outstanding performance in IP agent shipments and secured a place in the regions “top ten”.

Within the EMEA Region, the Gartner report showed even stronger growth in key markets such as Spain (23% increase, third market share position); France (142% increase, fifth market share position); Germany (Altitude now has the tenth largest market share) and Italy *.

Altitude Software has recently announced the availability of the Altitude IP Contact Center 3.5 Release. The Altitude IP Contact Center is a complete modular software suite putting together the Altitude uCI (Unified Customer Interaction) multichannel software solution and the Altitude vBox, a contact center optimized soft switch. The latest version brings to Contact Centers the benefits of SIP trunking, centralized voice recording over IP; and outbound voice automation, enabling a wealth of new features and adding support for a number of hardware platforms.

Altitude Software is a leading independent contact center solutions vendor, with 18 offices worldwide, resulting in a fast expanding regional customer base and strong partner network. The Altitude uCI (Unified Customer Interaction) suite has a ten year plus track record of outstanding results in contact centres worldwide, having won 25 plus Industry Awards for Innovation and Performance in more recent years.

* “Market Share: Contact Centers, Western Europe, 2007, Drew Kraus, June 2008”

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