Lisbon, Portugal, December 11th, 2007 – In keeping with its commitment of customer support excellence and in providing valuable resources and information on the business and operational needs of contact centers, Altitude Software, a leading independent contact center solutions vendor, announced today the launch of their revamped corporate website.
In addition to a new look and feel, the newly organized website more effectively provides relevant information about Altitude Software’s products and solutions. Beyond the product information, the new website presents valuable technical and management information resources focused on the very diverse roles and responsibilities existing within contact centers.
The new website also brings a renewed focus on effective customer support, with an improved interface and enhanced information. Besides making available the technical documentation regarding Altitude uCI™, customers seeking customer support can now:
* Track the ticket life cycle from its submission until closure;
* Search the knowledge base for most frequent issues;
* Upload system logs;
* Download the most recent service packs;
* Set up the Altitude Update Center Tool;
“The new and improved website is aligned with Altitude Software’s best traditions in providing relevant information and superior services to companies, managers, and professionals that share our passion and commitment to customer-centered corporate strategies, the evolution of contact centers, and Altitude’s customer interaction solutions” remarked Miguel Lopes, Executive Vice President for Product Management and Marketing at Altitude Software.
Visitors to the new Altitude.com site will find valuable insights on the latest business, market, and technology trends in customer interaction management and CRM and how the Altitude corporate and product strategy fits with these trends and business needs. Learn about the latest developments and techniques to improve customer service levels and convenience, increase the cost-effectiveness and productivity of customer interaction management and contact center operations; and get the facts with contact center and customer interaction case studies and best practices from companies excelling in the customer interaction business.
