Singapore, April 28th, 2008 – Altitude Software announced the opening of its Asia-Pacific Sales Central Office in Singapore, in the latest step in its successful business strategy to establish a comprehensive direct presence in the region and reach for China’s and South-East Asia’s emerging contact center industry.
Altitude Software, a leading independent contact center solutions vendor, with 18 offices worldwide, already has offices in New Delhi and Manila since late 2006, resulting in a fast expanding regional customer base and strong partner network with a special focus on delivering business value to contact center outsourcers.
“China and South East Asia have growing, fast emerging contact center industries that can profit from innovative technology solutions, enabling companies here to embrace change, profit from virtualization, increase productivity and service levels, while keeping operational costs down” stated Adi Yosov, Area Vice President for Altitude Software.
The new office will be focusing in developing strong partnerships, and has already brought in key partners such as Teledata, and FDS and leading customers, such as next-generation business service provider Kingsford, operating in Hong-Kong and China.
Kingsford Business Services has leveraged the power of the Altitude IP Contact Center solution to increase service levels for its banking and corporate customers, while virtualizing its operations. Altitude solutions enabled Kingsford to retain complete operational control while benefiting from cost differentiators in the region.
“Asia Pacific is a strategic region for Altitude Software. We have been, for a few years now, steadily building our delivery capabilities, developing our partner network and growing our customer base” stated Shlomo Harari, APAC President at Altitude Software. “The new Singapore Office enables us to better address what we see as an underserved contact center industry in countries such as China, Indonesia, Thailand, Malaysia and Vietnam. These emerging markets show an increasing demand for powerful, innovative solutions that protect existing investments while enabling contact centers to embrace technology change and market change.”
Under the leadership of Adi Yosov, Altitude’s Singapore office is set to become a proven solutions deployment and support center, focused in delivering Altitude uCI solutions and leverage cooperation in the region. The Altitude uCI is a proven suite of contact center software solutions that boasts fifteen years of outstanding results throughout 800-plus contact centers worldwide.
You can reach the new office at:
Level 28 Gateway East
152 Beach Road,
Singapore 189721
Phone: +65 6827 5619
Email: [email protected]
